Quiz links with HelloDone to boost customer service

By

Sandra Halliday

Published
Jan 7, 2021

Quiz Clothing has linked up with AI platform HelloDone to boost its post-purchase customer support via a new service that should go live later in January.

It will mean customers getting a faster response to queries about the status of their orders via Facebook Messenger. And rather than having a series of chats on the same subject, the retailer and customer will be able to isolate all subsequent updates and queries to the same chat stream.

Customers will also be able to communicate with carriers more easily in order to do things like redirecting a parcel or rescheduling deliveries.

Following the launch, the fashion retailer and the tech firm will expand their partnership to include exchanges and returns later this year.

Quiz’s e-commerce head Haroun Saleemi said of the innovation: “We know that our loyal customers want to speak directly to us about their orders, in plain English and at whatever time is convenient to them. They want to know where it is from the moment they hit the buy button until it arrives at their doorstep.”

“And if they have questions, they want answers in minutes not days. We’re excited to be partnering with HelloDone to make it even easier for our customers to shop with us.”