Most US and Canadian buyers prefer to be left alone as they shop in store for items like apparel and prefer to use in-store technology for customer service over attention from store employees, said a new study.
Harrods MD Michael Ward is upbeat on the change the next few years will bring but says it will be tough for rivals without a USP as the store spends mega-money to focus on experiences, Millennials and the global shopper.
While UK shopping mall giants Hammerson and Intu are accelerating towards their planned merger, the plans could be impacted by the arrival of Klepierre, with reports emerging that it made a bid for Hammerson this month.
Google routinely fields product queries from millions of shoppers. Now it wants to take a cut of their purchases, and is teaming up with retailers including Target, Walmart, Home Depot, Costco and Ulta Beauty .
Ebay is using AI to help consumers find the same and similar outfits worn by their favourite celebrities. The technology is enabling the platform’s new Shop the Celebrity Look service, launched this week.
Leidsche Rijn Centrum, the new retail district in Utrecht, has announced that it will add five Dutch fashion retailers to its store portfolio, including vanHaren, Zeeman, Casanova Milano, Lotus and Avec Bel'Ghir.