299
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ESTÉE LAUDER COMPANIES
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ESTÉE LAUDER - BRAND
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Senior Manager, Indirect Sourcing
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L'OREAL GROUP
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ADIDAS
Senior Manager, Materials Availability Management
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L'OREAL GROUP
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PUMA
Manager Innovation Technical Apparel
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DR. MARTENS
Head of Financial Accounting, Apac
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TJX COMPANIES
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A & F
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Hollister CO. - Brand Representative (Part-Time / Full-Time), Yoho Mall
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Abercrombie & Fitch - Brand Representative (Part-Time / Full-Time), Harbour City
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KERING EYEWEAR
Kering Eyewear Assistant Trade Marketing Manager Travel Retail
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JAEGER
Training Manager
Permanent · HONG KONG
By
Reuters API
Published
Apr 17, 2018
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Robots will replace humans in retail, says China's JD.com

By
Reuters API
Published
Apr 17, 2018

Robots will eventually replace human workers in the retail industry, the chief executive of Chinese e-commerce company JD.com predicted on Tuesday.




China's second-largest e-commerce business has built up an extensive logistics network and is investing heavily in drones, robotics and automation.

"Sooner or later, our entire industry will be operated by AI (artificial intelligence) and robots, not humans," Richard Liu said retail executives at the annual World Retail Congress in Madrid.

JD.com has expanded heavily into luxury goods, apparel and offline retail over the past year in an effort to tap new consumers, echoing similar efforts by bigger rival Alibaba Group Holding.

However, Liu said he thinks it will take another decade for technology and shoppers to be ready for fully automated stores.

"We have to make a lot of innovation every day and never stop ... Reduce cost and improve customer experience. That's all," Liu said of his business philosophy.

Amazon.com opened its first checkout-free grocery store in January.

Liu also said that Western retailers were shielded somewhat from the sector's rapid pace of change by the loyalty of their customers, in contrast with China, where shoppers prefer to try something new and are more demanding in terms of delivery speed.

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